{"id":6814,"date":"2026-09-15T14:45:37","date_gmt":"2026-09-15T14:45:37","guid":{"rendered":"https:\/\/www.bisevo.se\/?p=6814"},"modified":"2026-09-15T14:46:23","modified_gmt":"2026-09-15T14:46:23","slug":"oresundskraft-how-their-customer-service-started-hitting-its-targets-and-ranked-among-swedens-top-3","status":"publish","type":"post","link":"https:\/\/www.bisevo.se\/en\/blog\/oresundskraft-how-their-customer-service-started-hitting-its-targets-and-ranked-among-swedens-top-3\/","title":{"rendered":"\u00d6resundskraft: How Their Customer Service Started Hitting Its Targets and Ranked Among Sweden\u2019s Top 3"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">When \u00d6resundskraft\u2019s customer service team connected its CRM system to Bisevo, something changed. <strong>A department that had never been sales-driven started hitting its targets, month after month.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cLooking back a year, we reached our sales target about three times a year. This year, we\u2019ve only missed it twice,\u201d says <strong>Sebastian Biesterfeld<\/strong>, Customer Service Team Leader at \u00d6resundskraft.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The results can also be seen in customer satisfaction. \u00d6resundskraft is now ranked as the third-best customer service team in Sweden, with an NPS of 65, compared with 38 for the electricity company ranked second.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBisevo\u2019s platform has made this possible for us,\u201d says Sebastian.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Hear Sebastian Biesterfeld share more about how \u00d6resundskraft achieved success in its change management journey with the help of Bisevo\u2019s platform. <\/strong>The video is in Swedish, but you can use YouTube\u2019s auto-generated subtitles and translation to follow along in English.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Bisevo + CRM: s\u00e5 skapade \u00d6resundskraft varaktig beteendef\u00f6r\u00e4ndring\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/BTq_0QnZ0j0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>When \u00d6resundskraft\u2019s customer service team connected its CRM system to Bisevo, something changed. A department that had never been sales-driven started hitting its targets, month after month. \u201cLooking back a year, we reached our sales target about three times a year. This year, we\u2019ve only missed it twice,\u201d says Sebastian Biesterfeld, Customer Service Team Leader [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"aside","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[22],"tags":[],"class_list":["post-6814","post","type-post","status-publish","format-aside","hentry","category-blog","post_format-post-format-aside"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u00d6resundskraft: How Their Customer Service Started Hitting Its Targets and Ranked Among Sweden\u2019s Top 3 - bisevo.se<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bisevo.se\/en\/blog\/oresundskraft-how-their-customer-service-started-hitting-its-targets-and-ranked-among-swedens-top-3\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00d6resundskraft: How Their Customer Service Started Hitting Its Targets and Ranked Among Sweden\u2019s Top 3 - bisevo.se\" \/>\n<meta property=\"og:description\" content=\"When \u00d6resundskraft\u2019s customer service team connected its CRM system to Bisevo, something changed. 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