When Öresundskraft’s customer service team connected its CRM system to Bisevo, something changed. A department that had never been sales-driven started hitting its targets, month after month.
“Looking back a year, we reached our sales target about three times a year. This year, we’ve only missed it twice,” says Sebastian Biesterfeld, Customer Service Team Leader at Öresundskraft.
The results can also be seen in customer satisfaction. Öresundskraft is now ranked as the third-best customer service team in Sweden, with an NPS of 65, compared with 38 for the electricity company ranked second.
“Bisevo’s platform has made this possible for us,” says Sebastian.
Hear Sebastian Biesterfeld share more about how Öresundskraft achieved success in its change management journey with the help of Bisevo’s platform. The video is in Swedish, but you can use YouTube’s auto-generated subtitles and translation to follow along in English.