Author name: Anna Linder

Öresundskraft: How Their Customer Service Started Hitting Its Targets and Ranked Among Sweden’s Top 3

When Öresundskraft’s customer service team connected its CRM system to Bisevo, something changed. A department that had never been sales-driven started hitting its targets, month after month. “Looking back a year, we reached our sales target about three times a year. This year, we’ve only missed it twice,” says Sebastian Biesterfeld, Customer Service Team Leader

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Öresundskraft on Their Partnership with Bisevo

Hearing directly from our customers about how Bisevo creates value in their daily work is something we truly appreciate. Below, Öresundskraft shares its experience of how the platform has strengthened internal engagement, supported employee development, and provided the flexibility to create fully customized challenges tailored to their organization. Here’s what they had to say about

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Good Habits

After five months of intensive training in Business Development, Leadership, and Organizational Behavior Management (OBM), we are proud to conclude this learning journey for Granitor’s department managers, project managers, and business unit managers from more than 35 local service branches across Sweden, from Kiruna in the north to Malmö in the south. Throughout the program,

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