Öresundskraft: How Their Customer Service Started Hitting Its Targets and Ranked Among Sweden’s Top 3
When Öresundskraft’s customer service team connected its CRM system to Bisevo, something changed. A department that had never been sales-driven started hitting its targets, month after month. “Looking back a year, we reached our sales target about three times a year. This year, we’ve only missed it twice,” says Sebastian Biesterfeld, Customer Service Team Leader
